Terms and Conditions

Reference guide to Terms and Conditions

Finely Finished Limited trading as Finely Finished .

In these terms and conditions “we”, “us”, “our” means Finely Finished Ltd trading as Finely Finished [www.finelyfinished.co.nz]. “You”, ”your” refers to the person and or company placing the order on the website www.finelyfinished.co.nz [“website”].

Any request for supply of products on our website that you place with us and any of the products we sell to you are subject to:

  1.  The following terms and conditions, which are listed on this website, which you are deemed to accept by placing an order;
  2.  Any additional terms and conditions on our website which apply specifically to that product;

Delivery Policy

The $9.95 flat rate shipping is applicable to online orders in the North and South Island's of New Zealand. This does not apply to Wire Spools , as they are subject to bulk delivery and destination. For all orders outside of the North and South Island please contact us for a quote.

Binding Supplies: North Island purchases will be despatched on an overnight delivery service if the order is placed by 3pm the same day. South Island purchases and bulk deliveries will take 2-3 days delivery time. Where an order can not be fulfilled a representative from Finely Finished will contact you to arrange an alternative or refund.

Refund Policy

Where the purchased product is found to be defective or faulty we will refund the purchase price providing written notice is given within 15 working days of delivery. *All purchases must be returned in full as per invoice/packing slip at customer’s expense unless otherwise stated by a representative of Finely Finished.

Refund of purchase amount through credit card payment facility (SwipeHQ) can take up to 5 working days.

Cancellation Policy

All orders can be cancelled providing they are done so within 1 hour of placing the order (due to despatch and manufacturing times). If you require your order to be cancelled please contact us directly by phone + 64 9 274 5832 or email info@finelyfinished.co.nz

Pricing and GST

All prices are subject to change without notice and are GST exclusive.

Prices listed are in New Zealand dollars.

Product Colours

Finely Finished will try to display as accurately as possible the colours of the products shown on the website.

However because the colours you see will be dependant on your monitors capabilities we can not guarantee the colour to be accurate.

Privacy

Finely Finished recognises that your information is confidential. We hold all information subject to the privacy act 1993.

This applies to all personal and company information collected by Finely Finished through its website, account information and customer services enquiries.

When you register with Finely Finished we collect and store your information for the following purposes;

  • To pick and despatch your products to you.
  • To respond to any enquiries, compliments or complaints.
  • To improve our website.
  • To inform you of new products and services.

Any information collected will not be sold or rented to any third party.

If at any stage you wish not to receive newsletters you may unsubscribe by sending us an email to info@finelyfinished.co.nz with unsubscribe in the title.

Finely Finished monitors this website using Google analytics to identify user trends in order for us to improve our website. Any of this information such as the type of browser you are using, which site you last visited and the pages you viewed on Finely Finished website. This will be used only to aggregate and your individual details will not be identified.

Credit Card Security

Shoppers who wish to pay via credit card can do so using SwipeHQ which is a secure encrypted credit card payment service. The Finely Finished website does not collect or store your credit card details and is PCI DSS compliant.

Payment on account

All payment by account applications will be opened subject to credit reference checks. Finely Finished reserves the right to refuse account applications.

Copyright

Finely Finished holds all intellectual property rights of products and contents within the website. We hold all copyright to contents and elements of the website. You must not copy, alter or reproduce any product, content or logo and are not permitted to do so without written permission.